01Who we are
Trend Solution builds software, websites and brand systems from Prishtina, Kosovo. We are responsible for the personal data described on this page.
- Email: info@trendsolution-ks.com
- Phone and WhatsApp: +383 45 415 465
- Website: trendsolution-ks.com
If you have a question about your data, write to the address above and a person will answer you.
02What we collect
Only what you choose to send us. There is no account to create and nothing is gathered quietly in the background.
- Contact form: your name, email address, company name if you enter one, and your message.
- Chat panel: your name, email address and the messages you write in it. The panel sends email. It is not a live agent session and nothing is stored in your browser.
- Direct contact: whatever you include when you email, call or message us on WhatsApp.
We do not ask for payment details, identity documents or any special category of personal data through this website.
03Cookies and tracking
We keep cookies to a minimum. A short banner asks your choice the first time you visit, and we store only that choice in your browser so we do not ask again. We run no advertising pixels and no cross-site tracking, whichever option you pick.
If you use the live chat, your name, email and messages are stored so the conversation works and we can reply; see who processes it. Choosing “Necessary only” keeps everything needed to use the site and declines anything optional.
04Who processes it
Running the site means a small number of third parties necessarily see some data. This is the complete list.
| Service | What it handles | Why |
|---|---|---|
| Vercel | Standard server logs: IP address, browser type, requested page, timestamp | Hosting and delivering the site, and protecting it from abuse |
| FormSubmit | The contents of the contact form | Relaying form messages to our inbox. We run no server of our own for this |
| Firebase (Google) | Your name, email and the messages you send in the live chat | Storing the conversation so we can reply to you in real time |
| Google Fonts | Your IP address when the page requests a font file | Serving the Instrument Sans and JetBrains Mono typefaces |
Each of these operates under its own privacy terms. We do not sell your data, we do not trade it, and we do not pass it to anyone beyond this list.
Choosing to open a WhatsApp link takes you to WhatsApp, which is run by Meta. Anything you send there is covered by their terms, not by this page.
05Why we hold it, and for how long
We use what you send for one purpose: answering you and, if it goes further, doing the work you asked about. We do not add you to a mailing list and we do not send marketing you did not ask for.
Enquiries that go nowhere are deleted once it is clear there is nothing to follow up. Correspondence that becomes a project is kept for the life of that project and afterwards for as long as accounting and contract law require us to keep business records.
06Your rights
We handle personal data in line with the Law on the Protection of Personal Data of the Republic of Kosovo, and with the GDPR for visitors in the European Union. You can ask us to:
- tell you what we hold about you
- correct anything that is wrong
- delete it
- send you a copy of it
- stop using it
Email info@trendsolution-ks.com and we will respond within thirty days. There is no charge, and you do not have to give a reason.
07Security
The site is served over HTTPS. Form submissions travel encrypted and arrive in an inbox we control. Access to that inbox is limited to the people who need it.
No system is perfect, and we will not pretend otherwise. Please do not send passwords, card numbers or identity documents through the contact form or the chat panel.
08Children
This site is aimed at businesses. It is not directed at children, and we do not knowingly collect data from anyone under sixteen. If you believe a child has sent us something, write to us and we will delete it.
09Changes to this page
If how we handle data changes, we will update this page and move the date at the top. The version you are reading is the one that applies.